Refund Policy
All sales are final
A claim is a one-off digital keepsake that is delivered to you immediately: the moment you complete checkout, your name is recorded on the globe and your certificate is generated and emailed. Because of that immediate delivery, and because you tick the box confirming it and asking us to deliver right away, there is no cooling-off period and no change-of-mind refund.
We always refund genuine problems
Email us and we will refund you in full, no questions, if:
- you were charged more than once for the same claim;
- your payment went through but the claim was not recorded;
- we get the event materially wrong and cannot correct it;
- we reverse your claim ourselves (for example because a note broke the Terms) - the full price is returned.
If Datestone shuts down
If we permanently discontinue the service within 24 months of your purchase we will refund a pro-rata portion of what you paid, give at least 30 days' notice, and let you export your claim and certificate first. Your emailed PDF certificate is yours to keep regardless.
How to ask
Email [email protected] from your account address with the event name and what happened. Approved refunds go back to your original payment method within 5-10 business days.
Nothing here removes any right you have under mandatory consumer law in your country.